How to Register and Verify Account on Bitrue

How to Register on Bitrue

How to Register on Bitrue with Email

1. To access the sign-up form, go to Bitrue and pick Sign Up from the page in the upper right corner.

2. Enter the required information:

1. You need to enter your email address in the designated field on the sign-up page.
2. In order to confirm the email address you linked with the app, click "Send" in the box below.
3. To verify your email address, enter the code you received in the mail box.
4. Create a strong password and double-check it.
5. After reading and agreeing to Bitrue’s  terms of service and privacy statement, click "Sign Up"

 

*NOTE:

• Your password (sans spaces) needs to include a minimum of a number.
• both capital and lowercase characters.
• length of 8–20 characters.
• a unique symbol @!%?()_~=*+-/:;,.^

1. Kindly ensure that you complete the referral ID (optional) if a friend suggests that you sign up for Bitrue.
2. The Bitrue app makes trading convenient as well. To register for Bitrue over the phone, adhere to these procedures.

You may see this homepage interface after successfully registering.

How to Register on Bitrue App

Step 1: Visit the Bitrue app to view the homepage’s UI.

Step 2: Select "Click to log in”.

Step 3: Choose "Sign up now” at the bottom and get a confirmation code by entering your email address.

Step 4: Currently, you must create a secure password and, if applicable, fill out the invite code.

Step 5: Click "SIGN UP" after reading the "Privacy Policy and Terms of Service" and checking the box below to indicate your intention to sign up.

You may see this homepage interface after successfully registering

Frequently Asked Questions (FAQ)

Why Can’t I receive SMS verification codes?

1. In an effort to improve the user experience, Bitrue is constantly expanding the scope of SMS authentication. Nonetheless, certain nations and regions aren’t currently supported.
2. Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.
3. The guide How to Enable Google Authentication (2FA) may be of use to you.
4. The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that could be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.

Why Can’t I Receive Emails from Bitrue

 If you are not receiving emails sent from Bitrue, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Bitrue account? Sometimes you might be logged out of your email on your devices and hence can’t see Bitrue’s emails. Please log in and refresh.
2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Bitrue emails into your spam folder, you can mark them as “safe” by whitelisting Bitrue’s email addresses. You can refer to How to Whitelist Bitrue Emails to set it up.

• Addresses to whitelist:

1. [email protected]
2. [email protected]
3. [email protected]
4. [email protected]
5. [email protected]
6. [email protected]
7. [email protected]
8. [email protected]
9. [email protected]
10. [email protected]
11. [email protected]
12. [email protected]
13. [email protected]
14. [email protected]
15. [email protected]

• Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.
• Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.
•  If possible, register from common email domains, such as Gmail, Outlook, etc.

How to Verify an Account on Bitrue

Where to Verify my Account

Identity Verification can be accessed directly through [User Center]-[ID Verification]. The page lets you know what level of verification you currently have, and it also sets your Bitrue account’s trading limit. Please complete the appropriate identity verification level in order to increase your limit.

What steps does identity verification involve?

• Basic Verification:

 First step: Sign in to your Bitrue account, then select [User Center]-[ID Verification].

Second step: Enter this information:

1. The deposit and withdrawal limitations for [Lv. 1 Basic Verification] and [Lv. 2 Advanced Verification] are displayed here.

2. Click [Verify lv.1] to validate your account; after that, choose the nation where you are issuing the document and complete the blank with your first and last names, and then press the [Next] button after that.

Third step: Add your personal contact information. Please confirm that the data entered accurately corresponds to the ID documents you have. Once confirmed, there will be no going back. Then click "Submit" to finish.

Final step: Ultimately, it will indicate a successful verification. Basic Verification is complete.

• Advanced Verification

1. Press [Verify lv.2] and you must upload images of your identity documents. Please select the ID type and the nation in which your documents were issued. Most users have the option to authenticate using a driver’s license, passport, or ID card. Please review the options that are available for your country.
2. Place your ID document in front of the camera as directed. To take pictures of the front and back of your ID document. Please ensure that every detail is readable. Then click "Submit" to finish.

NOTE: In order for us to confirm your identity, please allow camera access on your device.

3. After all, a successful submission indicator will appear. [Advanced Verification] is completed.

NOTE: Once the procedure is finished, kindly wait. Your data will be promptly reviewed by Bitrue. We’ll notify you via email as soon as your application is verified.

Frequently Asked Questions (FAQ)

Why should I provide supplementary certificate information

In rare cases, if your selfie doesn’t match with the ID documents you’ve provided, you will need to provide supplementary documents and wait for manual verification. Please note that manual verification might take several days. Bitrue adopts a comprehensive identity verification service to secure all users funds, so please ensure that the materials you provide meet the requirements when you fill in the information.

Identity Verification for Buying Crypto with Credit or Debit Card

1. In order to ensure a stable and compliant fiat gateway, users buying crypto with credit or debit cards are required to complete identity verification. Users who have already completed Identity Verification for the Bitrue account will be able to continue to buy crypto without any additional information required. Users who are required to provide extra information will be prompted the next time they attempt to make a crypto purchase with a credit or debit card.

2. Each identity verification level completed will grant increased transaction limits, as listed below. All transaction limits are fixed to the value of the euro (€), regardless of the fiat currency used, and thus will vary slightly in other fiat currencies according to exchange rates.

• Basic Info:

This verification requires the user’s name, address, and date of birth.

• Identity Face Verification:

This verification level will require a copy of a valid photo ID and a selfie to prove identity. Face verification will require a smartphone with Bitrue App installed.

• Address Verification:

In order to increase your limit, you will need to complete your identity verification and address verification (proof of address).