How to Withdraw and make a Deposit on Bitrue

How to Withdraw from Bitrue

How to Withdraw Crypto from Bitrue

 Withdraw Crypto on Bitrue (Web)

Step 1: Enter your Bitrue account credentials and click [Assets]-[Withdraw] in the page’s upper-right corner.

 

Step 2: Select the coin or token that you want to withdraw.

Step 3: Choose the suitable network, the accurate [1INCH Withdrawal Address] and type the amount of coin or token you want to transact.

NOTE: Do not withdraw directly to a crowdfund or ICO because Bitrue will not credit your account with tokens from that.

Step 4: Confirm your exact PIN code.

Step 5: Confirm the transaction by clicking the [Withdraw 1INCH] button.

Warning: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please make sure that the information is correct before making a transfer.

Withdraw Crypto on Bitrue (App)

Step 1: On the main page, click [Assets].

Step 2: Choose the [Withdraw] button.

Step 3: Select the cryptocurrency you want to withdraw. In this example, we will withdraw 1INCH. Then, select the network.

Warning: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please make sure that the information is correct before making a transfer.

Step 4: Next, enter the recipient’s address and the amount of coin you want to withdraw. Finally, choose [Withdraw] to confirm.

How to Sell Crypto to Credit or Debit Card in Bitrue

Sell Crypto to Credit/Debit Card (Web)

You can now sell your cryptocurrencies for fiat currency and have them transferred directly to your credit or debit card on Bitrue.

Step 1: Enter your Bitrue account credentials and click [Buy/Sell] at the upper left.

Here, you can select from three different ways to trade cryptocurrency.

Step 2: In the Legend Trading category, click [Buy/Sell] to enter this sort of trading.

Step 3: You have the option to select a cryptocurrency, such as USDT, USDC, BTC, or ETH. Enter the desired amount to be sold. If you would prefer to use a different fiat currency, you can swap it out. To arrange for recurring card sales of cryptocurrency, you can also activate the Recurring Sell feature. Click [CONTINUE].

Step 4: Complete your personal information. Tick the blank to confirm your information. Press [CONTINUE].

Step 5: Insert your address for billing. Press [CONTINUE].

 

Step 6: Enter your CARD DETAILS. To finish the cryptocurrency selling procedure, click the [CONFIRM AND CONTINUE] button.

 

Sell Crypto to Credit/Debit Card (App)

Step 1: Enter your Bitrue account credentials and click [Credit Card] at the homepage.

Step 2: Enter the email address that you used to sign in to your account.

Step 3: Choose either the IBAN (International Bank Account Number) or VISA card where you’d like to receive your funds.

Step 4: Choose the cryptocurrency you want to sell.

Step 5: Fill out the amount you’d like to sell. You can switch the fiat currency if you’d like to choose another. You can also enable the Recurring Sell function to schedule regular crypto sales via cards.

Step 6: Congratulations! The transaction is complete.
 

Frequently Asked Questions (FAQ)

Why hasn’t my withdrawal now arrived

I’ve made a withdrawal from Bitrue to another exchange or wallet, but I haven’t received my funds yet. Why?

Transferring funds from your Bitrue account to another exchange or wallet involves three steps:

1. Withdrawal request on Bitrue
2. Blockchain network confirmation
3. Deposit on the corresponding platform

Normally, a TxID (transaction ID) will be generated within 30–60 minutes, indicating that Bitrue has successfully broadcasted the withdrawal transaction.

However, it might still take some time for that particular transaction to be confirmed and even longer for the funds to be finally credited into the destination wallet. The number of required “network confirmations” varies for different blockchains.

For example:

• Alice decides to withdraw 2 BTC from Bitrue to her personal wallet. After she confirms the request, she needs to wait until Bitrue creates and broadcasts the transaction.
• As soon as the transaction is created, Alice will be able to see the TxID (transaction ID) on her Bitrue wallet page. At this point, the transaction will be pending (unconfirmed), and the 2 BTC will be frozen temporarily.
• If all goes well, the transaction will be confirmed by the network, and Alice will receive the BTC in her personal wallet after two network confirmations.
• In this example, she had to wait for two network confirmations until the deposit showed up in her wallet, but the required number of confirmations varies depending on the wallet or exchange.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer of your assets by using a blockchain explorer.

Note:

• If the blockchain explorer shows that the transaction is unconfirmed, please wait for the confirmation process to be completed. This varies depending on the blockchain network.
• If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully, and we are unable to provide any further assistance on this matter. You will need to contact the owner or support team of the destination address to seek further help.
• If the TxID has not been generated 6 hours after clicking the confirmation button from the e-mail message, please contact our Customer Support for assistance and attach the withdrawal history screenshot of the relevant transaction. Please make sure you have provided the above detailed information so the customer service agent can assist you in a timely manner.

What Can I Do When I Withdraw to the Wrong Address

If you mistakenly withdraw funds to the wrong address, Bitrue is unable to locate the receiver of your funds and provide you with any further assistance. Our system initiates the withdrawal process as soon as you click [Submit] after completing security verification.

How can I retrieve the funds withdrawn to the wrong address

• If you sent your assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly.
• If your assets were sent to the wrong address on another platform, please contact the customer support of that platform for assistance.
• If you forgot to write a tag or meme for withdrawal, please contact the customer support of that platform and provide them with the TxID of your withdrawal.

How to make a Deposit in Bitrue

How to Buy Crypto with Credit/Debit Card on Bitrue

Buy Crypto with Credit/Debit Card (Web)

Credit Card- Simplex

Step 1: Enter your Bitrue account credentials and click [Buy/Sell] at the upper left.

Step 2: In this section, you can select from three different ways to trade cryptocurrency.

Step 3: Click [Buy] to enter this sort of trading of [Credit Card- Simplex].

Step 4: Enter:
Click [Buy Now] to finish.

Legend Trading

Step 1: Enter your Bitrue account credentials and click [Buy/Sell] at the upper left.

In this section, you can select from three different ways to trade cryptocurrency.

Step 2: Click [Buy/Sell] in the Legend Trading menu to enter this sort of trading.

Step 3: You have the option to select a cryptocurrency, such as USDT, USDC, BTC, or ETH.

Enter the desired amount to be purchased. If you would prefer to use a different fiat currency, you can swap it out. To arrange for recurring card purchases of cryptocurrency, you can also activate the Recurring Buy feature. Click [CONTINUE].

Step 4: Complete your personal information. Tick the blank to confirm your information. Press [CONTINUE].

Step 5: Insert your address for billing. Press [CONTINUE].

Step 6: Add your card information. To finish the cryptocurrency purchase procedure, click the [CONFIRM AND CONTINUE] button. 

 Buy Crypto with Credit/Debit Card (App)

1. Log in to the Bitrue App and click on [Credit Card] from the home page.

2. First, choose the cryptocurrency you want to buy. You can type the cryptocurrency in the search bar or scroll through the list. You can also change the filter to see different ranks.

3. Fill out the amount you’d like to purchase. You can switch the fiat currency if you’d like to choose another. You can also enable the Recurring Buy function to schedule regular crypto purchases via cards.

4. Choose [Pay with Card] and tap on [Confirm]. If you have not linked a card previously, you will be asked to add a new card first.

5. Check that the amount you wish to spend is correct, and then tap [Confirm] at the bottom of the screen.

6. Congratulations! The transaction is complete. The purchased cryptocurrency has been deposited in your Bitrue Spot Wallet.

How to Deposit Crypto on Bitrue

Deposit Crypto on Bitrue (Web)

1. Enter your Bitrue account credentials and click [Assets]-[Deposit].

2. Select the coin that you want to deposit.

3. Next, choose the deposit network. Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

In this example, we will withdraw USDT from another platform and deposit it into Bitrue. Since we are withdrawing from an ERC20 address (Ethereum blockchain), we will select the ERC20 deposit network.

• The network selection depends on the options provided by the external wallet/exchange that you are making the withdrawal from. If the external platform only supports ERC20, you must select the ERC20 deposit network.
• DO NOT select the cheapest fee option. Select the one that is compatible with the external platform. For example, you can only send ERC20 tokens to another ERC20 address, and you can only send BSC tokens to another BSC address. If you select incompatible/different deposit networks, you will lose your funds.

4. Click to copy your Bitrue Wallet’s deposit address and paste it to the address field on the platform you intend to withdraw crypto from.

5. Alternatively, you can click the QR code icon to get a QR code for the address and import it to the platform you’re withdrawing from.

NOTE: Ensure the contract information of the crypto you’re depositing is the same as the one shown above; otherwise, you’ll lose your assets.

6. After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.

Once the transfer is processed, the funds will be credited to your Bitrue account shortly after.

7. You can check the status of your deposit from [Transaction History], as well as more information on your recent transactions.

Deposit Crypto on Bitrue (App)

Step 1: Login to the Bitrue App, and you can see the home page interface.

Step 2: Select "Deposit".

Step 3: Next, choose the coin and deposit network. Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.


Step 4: Enter this information:

Click to copy your Bitrue Wallet’s deposit address and paste it to the address field on the platform you intend to withdraw crypto from.

Or scan the QR CODE provided to confirm the deposit. Then you finished the transaction.

​​
NOTE: Ensure the contract information of the crypto you’re depositing is the same as the one shown above; otherwise, you’ll lose your assets.

Step 5: After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.

Once the transfer is processed, the funds will be credited to your Bitrue account shortly after.

Frequently Asked Questions

What is a tag or meme, and why do I need to enter it when depositing crypto

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.

How long does it take for my funds to arrive? What is the transaction fee

• After confirming your request on Bitrue, it takes time for the transaction to be confirmed on the blockchain. The confirmation time varies depending on the blockchain and its current network traffic.

• For example, if you’re depositing USDT, Bitrue supports the ERC20, BEP2, and TRC20 networks. You can select the desired network from the platform you’re withdrawing from, enter the amount to withdraw, and you will see the relevant transaction fees.

• The funds will be credited to your Bitrue account shortly after the network confirms the transaction.

• Please note that if you enter the wrong deposit address or select an unsupported network, your funds will be lost. Always check carefully before you confirm the transaction.

Why hasn’t my deposit been credited yet

Transferring funds from an external platform to Bitrue involves three steps:

• Withdrawal from the external platform.

• Blockchain network confirmation.

• Bitrue credits the funds to your account.

An asset withdrawal marked as “completed” or “success” on the platform you’re withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network. However, it might still take some time for that particular transaction to be fully confirmed and credited to the platform you’re withdrawing your crypto to. The number of required “network confirmations” varies for different blockchains.
For example:

• Alice wants to deposit 2 BTC into her Bitrue wallet. The first step is to create a transaction that will transfer the funds from her personal wallet into Bitrue.

• After creating the transaction, Alice needs to wait for network confirmations. She will be able to see the pending deposit on her Bitrue account.

• The funds will be temporarily unavailable until the deposit is complete (1 network confirmation).

• If Alice decides to withdraw these funds, she needs to wait for two network confirmations.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TxID (Transaction ID) to look up the status of the transfer of your assets by using a blockchain explorer.

• If the transaction has not yet been fully confirmed by the blockchain network nodes or has not reached the minimum number of network confirmations specified by our system, please wait patiently for it to be processed. When the transaction has been confirmed, Bitrue will credit the funds to your account.

• If the transaction is confirmed by the blockchain but not credited to your Bitrue account, you may check the deposit status using the Deposit Status Query. You can then follow the instructions on the page to check your account or submit an inquiry for the issue.